Cartrack, a world-leading smart mobility Software-as-a-Service tech company across 23 countries, is looking for a Vici Dialer Administrator to be responsible for managing and optimizing the Vici Dial system used in a debt collection or call center environment.

Key Responsibilities

• Combine Dialler administration, campaign management and reporting
• Manage inbound/outbound dialler campaigns on Vici dial
• Upload and maintain debtor/customer calling lists
• Monitor real time call centre performance and agent productivity
• Optimize dialling strategies to improve contact rates, talk time, promise to pay rates, collections recovery and manage campaigns, call ques, dispositions and campaigns.
• Generate daily, weekly, monthly performance reports
• Analyse campaign and agent statistics
• Work closely with Collections managers, IT and operations teams.