Driver Supervisor
Listing reference: cartr_000746
Listing status: Under Review
Apply by: 5 March 2026
Position summary
Industry: Distribution, Transport & Logistics
Job category: Others: Transport and Logistics
Location: George, Western Cape
Contract: Fixed Term Contract
EE position: No
Introduction
Picup, our system integration partner that specialises in last-mile delivery and online management software seeks an Infield Supervisor for George and Cape Town.
Job description
The Driver Supervisor is responsible for driver performance, driver branding, driver supply and client satisfaction
relating to our delivery as a service. This role is pivotal in building trust and loyalty with one of our biggest clients.
Key Responsibilities:
- Driver Performance: Oversee driver performance metrics and identify opportunities for improvement. Collaborate with underperforming Independent Contractors to craft actio plans for improvement, while duly recognising and rewarding top-performing drivers.
- Compliance: Guarantee that drivers meet all quality prerequisites, conducting periodic assessments of drivers in the field and escalating where compliance is not met.
- Reporting: Generate regular reports on Independent Contractor performance and KPIs. Utilise data-driven insights to propose enhancements for Independent Contractor performance and ratings.
- Driver Supply: Daily driver attendance reporting and tracking to ensure SLA is met and coverage is maintained.
- Relationship Building: Build strong relationships with the Plus Legend network as well as client Store Managers and Supervisors to promote a positive working environment between both parties. Effectively collate field reports on existing store processes and adherence thereof
Minimum requirements
- Minimum of Grade 12 certificate
- Own Vehicle (Car)
- Vehicle must be roadworthy and carry the necessary insurances (Comprehensive cover, Third Party Liability)
- Exhibits strong interpersonal, leadership and communication skills.
- Proficiency in problem-solving and conflict resolution.
- A customer-centric approach with a profound comprehension of driver requirements.
- Familiarity with the gig economy or on-demand service platforms and KPIs.
- Proficiency in utilizing communication tools and Google Suite.
- Capability to work both independently and collaboratively within a team.
- Able to use and manipulate data in MS Excel/Google sheets in order to make
- data-driven decisions.
- Flexibility to work occasionally during evenings or weekends to accommodate driver
- schedules or client demands.