Customer Service Manager
Listing reference: cartr_000339
Listing status: Under Review
Apply by: 29 September 2022
Position summary
Industry: Automotive Sector
Job category: Customer Service
Location: Bedfordview
Contract: Permanent
EE position: No
Introduction
Are you a go-getter, motivated to achieve results and up for a challenge?
Do you have the ability to grow and nurture customer relationships?
We’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking for a Customer Service Manager to join our team in Bedfordview.
Job description
● Manage a team of customer care officers by setting service standards and ensuring KPIs are met.
● Set a clear mission and deploy strategies focused towards that mission
● Comprehensive knowledge of all area of the Business Customer Service, with Debtors and Finance awareness.
● Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
● Resolve customers’ enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame.
● Refer unresolved customer grievances or special requests to designated departments for further investigation
● Demonstrate professionalism and endorse the Cartrack brand continually
● Weekly/monthly report for management review.
● Demonstrate high level of leadership skills and provide necessary training and guidance to the Customer Care staff operational functions to achieve full competencies.
Minimum requirements
- Target driven
- Reside in the Greater Johannesburg Area
- Solution orientated
- Experience in a Call Center environment
- Strong Business Acumen, good interpersonal skills
- CRM applied experience with good Administrative skills
- General knowledge of vehicle brands and variants