Training Officer

Listing reference: cartr_000446
Listing status: Under Review
Apply by: 12 October 2023
Position summary
Industry: IT & Internet
Job category: Training
Location: Rosebank
Contract: Permanent
EE position: No
Are you curious, adaptable and entrepreneurial? Do you take ownership, embrace challenges and love problem-solving? We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries, and we’re looking for a Training Officer to join our team! Purpose: To identify training needs and gaps in the Accounts department and design, plan & implement suitable training programmes, coaching interventions, policies, and procedures that enhance employees’ skills, performance, productivity, and quality of work. The successful candidate would need to also create and manage a yearly training calendar for the Debtors’ department
Job description

  • Identify training needs through surveys, formal training request process, consultations with team managers, and feedback from performance appraisals.
  • Reviewing QA feedback to identify trends that need to be addressed through training interventions
  • Assess skills competence requirements of team members at all levels
  • Develop and implement a skills gap analysis tool to identify skills competence and gaps thereof
  • Develop proficiency and critical skills structures on all levels
  • Define roles and responsibilities for team members
  • Engage with main training department to animate training content and make it available on Moodle for ease of access for team members
  • Develop, implement, and review new training content as required
  • Continuously review current training content, programmes and/or models and if need be, develop and implement new content
  • Maintain a database of training materials, including YouTube videos, training tools, presentations, modules, etc.
  • Develop Accounts department onboarding programmes for new recruits at all levels
  • Ensure training content is kept up to date and in adherence to modern training best practices
  • Oversee the onboarding process for new recruits in the accounts department
  • Facilitate and monitor training interventions across the Accounts department
  • Record all training interventions on training registers and training report
  • Provide all managers with feedback on training conducted
  • Co-ordinate attendance of all formal training programmes.
  • Identify internal and external training programmes to upskill team members and improve proficiency at critical skills
  • Establish ways in with training retention can be ascertained
  • Conduct quarterly TSI surveys will all non-management colleagues
  • Implement corrective measures to optimize training delivery

Minimum requirements

  • Grade 12 / Senior Certificate
  • National Certificate in OD ETDP (NQ5) – Preference but not required
  • Registered Trainer, Assessor, Moderator with MERSETA – Preference but not required
  • Previous Facilitator / Training Officer Experience
  • Client Services Orientated
  • Self-Starter
  • Advanced presentation / facilitation skills
  • Detail Focused
  • Strong level of EQ and assertive
  • “Go Getter” attitude

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