Are you curious, adaptable and entrepreneurial? Do you take ownership, embrace challenges and love problem-solving? We’re a world-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries, and we’re looking for a Training Officer to join our team! Purpose: To identify training needs and gaps in the Accounts department and design, plan & implement suitable training programmes, coaching interventions, policies, and procedures that enhance employees’ skills, performance, productivity, and quality of work. The successful candidate would need to also create and manage a yearly training calendar for the Debtors’ department

• Identify training needs through surveys, formal training request process, consultations with team managers, and feedback from performance appraisals.
• Reviewing QA feedback to identify trends that need to be addressed through training interventions
• Assess skills competence requirements of team members at all levels
• Develop and implement a skills gap analysis tool to identify skills competence and gaps thereof
• Develop proficiency and critical skills structures on all levels
• Define roles and responsibilities for team members
• Engage with main training department to animate training content and make it available on Moodle for ease of access for team members
• Develop, implement, and review new training content as required
• Continuously review current training content, programmes and/or models and if need be, develop and implement new content
• Maintain a database of training materials, including YouTube videos, training tools, presentations, modules, etc.
• Develop Accounts department onboarding programmes for new recruits at all levels
• Ensure training content is kept up to date and in adherence to modern training best practices
• Oversee the onboarding process for new recruits in the accounts department
• Facilitate and monitor training interventions across the Accounts department
• Record all training interventions on training registers and training report
• Provide all managers with feedback on training conducted
• Co-ordinate attendance of all formal training programmes.
• Identify internal and external training programmes to upskill team members and improve proficiency at critical skills
• Establish ways in with training retention can be ascertained
• Conduct quarterly TSI surveys will all non-management colleagues
• Implement corrective measures to optimize training delivery

• Grade 12 / Senior Certificate
• National Certificate in OD ETDP (NQ5) – Preference but not required
• Registered Trainer, Assessor, Moderator with MERSETA – Preference but not required
• Previous Facilitator / Training Officer Experience
• Client Services Orientated
• Self-Starter
• Advanced presentation / facilitation skills
• Detail Focused
• Strong level of EQ and assertive
• “Go Getter” attitude