Call Centre Team Leader
Listing reference: cartr_000675
Listing status: Under Review
Apply by: 19 August 2025
Position summary
Industry: Call Centre Industry
Job category: Transport and Logistics Management
Location: Cape Town
Contract: Permanent
EE position: No
Introduction
A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.
Job description
We have a great opportunity for a seasoned Team Leader to join our Delivery Team department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Delivery Support Agents. Experience in a BPO envirnoment would be advantageous.
Key Responsibilities:
- Performance/ KPI Management
- Set targets
- Time Keeping
- Monitor Calls
- Coaching
- QA
- Handle escalations
- Application of IR policies and procedures
- Achieve desirable monthly targets
- Provide on the job training
- Generate reports daily, weekly and monthly
Minimum requirements
- At least 3 years Call Centre Team Leader experience
- Logistic Call Centre experience (Advantageous)
- Intermediate Excel Skills
- People management skills’
- Leadership skills