B2B Sales Call Centre Manager

Listing reference: cartr_000609
Listing status: Under Review
Apply by: 10 April 2025
Position summary
Industry: Call Centre Industry
Job category: Call Centre and Telesales
Location: Rosebank
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Join the global leader in the telematics industry as the B2B Sales Call Centre Manager and be part of a service-centric organisation focusing on the in-house design, development and installation of telematics technology and data analytics across 24 countries.
Job description

Based at our Head Office in Rosebank, you will be required to:

  • Ensuring that all Bench Mark targets are consistently met within every measurement period
  • Ensuring that leads are effectively managed and maintained to reach the required conversions
  • Ensuring compliance with: – Cartrack Policies and Procedures
  • Keeping the team motivated and committed to the achieving of set goals
  • Providing on-going, continuous feedback to senior management
  • Providing on-going, continuous guidance to consultant
  • Always promoting a good working relationship with colleagues and working towards and maintaining good working relationships with other departments
  • Always being a role model for staff and an example of how results are achieved
  • Constant monitoring of activity levels and productivity of staff
  • Generating of Daily, Weekly and Monthly reports
  • Effective management of staff-related issues, including Performance Management and Disciplinary procedures
  • Investigation and implementation of new initiatives to enhance the running of the department and the generation of sales
  • Close involvement in the recruitment of staff members

 

Minimum requirements

Experience and requirements:

  • Proven track record of leadership skills
  • Min 5-8 years B2B sales call centre experience of which at least 3 – 5 years are within a managerial role.
  • Good understanding of the various competitor offerings.
  • Must be able to develop and grow long-term relationships with customers.
  • Be willing to work with sales persons and help them develop their own knowledge of the industry.
  • Extremely deadline-driven and target-orientated
  • Excellent Time Management skills
  • Excellent Organisational skills
  • Computer literate
  • Excellent problem-solving skills
  • Ability to manage multiple projects
  • Strong team orientation, with the ability to develop consensus within diverse groups
  • Achievement-orientated
  • Thrives under pressure

 

Apply now and be responsible for growing our B2B client base across our outbound sales channels.

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