Account Manager - Cape Town, Bellville
Position summary
Introduction
Job description
The primary main purpose of the position is to build and maintain relationships with existing customers as an Internal Account Manager. Supporting the client by means of telephonic and email support, as well as traveling. A secondary purpose is to follow up on incoming leads and close deals where possible.
To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.
Responsibilities of this position
· To contribute daily to our mission of earning a reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected. · Contact, resolve problems & queries and build relationships with allocated clients · Servicing of existing clients by uncovering their immediate needs (health checks, account reviews, fleet training and self-service portal) · Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges · Deliver continuous training to business sources and clients to explain products · Market and promote products in order to increase brand awareness · Achieve above-average results on customer satisfaction surveys · Update CRM and coverage reports daily · Report in respect of daily activities to relevant Manager · Atten to all fleet queries, setup of fleet reports and alerts · Attend to de/re installations and repair queries and/or requests · Attend to cancellation requests · Attend to account queries · Attend to updates of client and vehicle information (self-service portal) · Ensure familiarity and adherence to applicable company policies and procedures |
Minimum requirements
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