Finance Operations Manager: Africa
Listing reference: cartr_000736
Listing status: Online
Apply by: 15 March 2026
Position summary
Industry: IT & Internet
Job category: Debtors
Location: Rosebank
Contract: Permanent
EE position: No
Introduction
Are you analytical, results-driven, and experienced in leading credit control and collections in multi-country environments? Do you excel at minimizing risk, optimizing cash flow, and driving team performance under pressure?
We're a world-leading smart mobility tech company with over 1,525,000 subscribers across 23 countries, and we're looking for a Finance Operations Manager: Africa to lead debtors management, ensure billing accuracy, maximize collections, and support revenue integrity across key African operations.
Job description
Strategic Planning and Leadership:
• Develop and execute strategic plans for the debtors’ management function across all companies within the group.
• Oversee and manage the accounts receivable / credit control team, ensuring adherence to company policies and regulatory compliance.
• Drive efficiency in the monthly invoicing process, ensuring accurate billings and timely processing (including credit notes handling).
• Minimize Days Sales Outstanding (DSO) while optimizing processing costs and maintaining strong customer relationships.
• Lead, mentor, and motivate the credit control team, providing coaching, training, and performance management.
• Develop and execute strategic plans for the debtors’ management function across all companies within the group.
• Oversee and manage the accounts receivable / credit control team, ensuring adherence to company policies and regulatory compliance.
• Drive efficiency in the monthly invoicing process, ensuring accurate billings and timely processing (including credit notes handling).
• Minimize Days Sales Outstanding (DSO) while optimizing processing costs and maintaining strong customer relationships.
• Lead, mentor, and motivate the credit control team, providing coaching, training, and performance management.
• Calculate and manage monthly incentives and overtime for the team.
• Set and monitor collections targets; align with and contribute to sales/revenue targets where applicable. Collections and Credit Risk Management:
• Develop and implement effective collection strategies to maximize debt recovery.
• Set and monitor collection goals and performance metrics, identifying trends and areas for improvement.
• Oversee the collection of outstanding invoices and accounts receivable, ensuring timely payments.
• Drive corporate and personal collections performance from Uganda, Zambia, Tanzania, Kenya, Swaziland (Eswatini), Namibia, Nigeria, and Mozambique.
• Minimize bad debt exposure by negotiating settlements and payment plans with delinquent customers.
• Ensure proactive credit risk assessment, identifying high-risk accounts and implementing mitigation measures.
• Manage relationships with legal teams, debt collectors, and external stakeholders.
• Perform variance analysis to identify discrepancies, trends, risks, and opportunities in billing/collections.
• Set and monitor collections targets; align with and contribute to sales/revenue targets where applicable. Collections and Credit Risk Management:
• Develop and implement effective collection strategies to maximize debt recovery.
• Set and monitor collection goals and performance metrics, identifying trends and areas for improvement.
• Oversee the collection of outstanding invoices and accounts receivable, ensuring timely payments.
• Drive corporate and personal collections performance from Uganda, Zambia, Tanzania, Kenya, Swaziland (Eswatini), Namibia, Nigeria, and Mozambique.
• Minimize bad debt exposure by negotiating settlements and payment plans with delinquent customers.
• Ensure proactive credit risk assessment, identifying high-risk accounts and implementing mitigation measures.
• Manage relationships with legal teams, debt collectors, and external stakeholders.
• Perform variance analysis to identify discrepancies, trends, risks, and opportunities in billing/collections.
Operational Excellence and Reporting:
• Ensure accurate financial reporting, working closely with the finance department to reconcile accounts.
• Identify and implement new technologies to improve collections efficiency and effectiveness.
• Prepare and present reports for senior management on collection activities, performance metrics, financial risks, and variance insights.
• Foster collaboration with sales, marketing, and legal teams to align business objectives and enhance customer experience.
• Ensure accurate financial reporting, working closely with the finance department to reconcile accounts.
• Identify and implement new technologies to improve collections efficiency and effectiveness.
• Prepare and present reports for senior management on collection activities, performance metrics, financial risks, and variance insights.
• Foster collaboration with sales, marketing, and legal teams to align business objectives and enhance customer experience.
Minimum requirements
• National Senior Certificate / Grade 12
• Bachelors’ degree in Finance, Accounting, Business or related field.
• 5 years' experience in finance operations, credit control, or collections management (preferably in multi-country/African environments) with at least 2-3 years in a supervisory or management role.
• 2 years minimum Call Centre Manager experience required.
• Experience in managing corporate or large key accounts is preferred.
• Solid experience with advanced formulas in Microsoft Excel.
• Strong leadership and team management skills.
• Ability to work under pressure and handle difficult conversations professionally, with a high degree of emotional intelligence.
• Excellent communication and negotiation skills.
• Strong knowledge of credit legislation, invoicing and financial controls.
• Strong administration and reporting skills.
• Willingness to travel regionally within Africa
• Experience with Navision or similar is a plus
• Bachelors’ degree in Finance, Accounting, Business or related field.
• 5 years' experience in finance operations, credit control, or collections management (preferably in multi-country/African environments) with at least 2-3 years in a supervisory or management role.
• 2 years minimum Call Centre Manager experience required.
• Experience in managing corporate or large key accounts is preferred.
• Solid experience with advanced formulas in Microsoft Excel.
• Strong leadership and team management skills.
• Ability to work under pressure and handle difficult conversations professionally, with a high degree of emotional intelligence.
• Excellent communication and negotiation skills.
• Strong knowledge of credit legislation, invoicing and financial controls.
• Strong administration and reporting skills.
• Willingness to travel regionally within Africa
• Experience with Navision or similar is a plus