Fleet Team Lead
Position summary
Introduction
Job description
Based at our Head Office in Rosebank, you will be required to:
· Lead and oversee daily administrative operations to ensure smooth workflow.
· Manage and allocate tasks to administrative staff, ensuring efficiency and productivity.
· Monitor and maintain office supplies, equipment, and other resources.
· Ensure accurate and timely record-keeping, and documentation processes.
· Prepare and analyse reports to provide insights on administrative functions.
· Develop and implement procedures to enhance efficiency in administrative operations.
· Ensure adherence to company policies and procedures in all administrative activities.
· Handle correspondence, scheduling, and coordination of meetings.
· Provide training and mentorship to administrative staff to enhance their performance.
· Act as a liaison between different departments to facilitate communication and coordination.
· Address and resolve administrative issues and concerns promptly.
· Ensure a high standard of customer service and professionalism in all interactions.
· Required Skills & Competencies
Minimum requirements
Experience and requirements:
- Proven track record of leadership skills
- Min 2- 3 years Inbound call centre experience of which at least 3 – 5 years are within a Team Lead role.
- Strong communication and interpersonal skills.
- Ability to analyze data and generate reports.
- Excellent organizational and multitasking abilities.
- Problem-solving and decision-making capabilities.
- Attention to detail and accuracy in administrative tasks.
- Excellent Time Management skills
- Excellent Organisational skills
- Proficiency in Microsoft Office Suite and administrative software.
- Excellent problem-solving skills
- Ability to work under pressure and meet deadlines.
- Strong team orientation, with the ability to develop consensus within diverse groups.
