Driver Supervisor
Listing reference: cartr_000542
Listing status: Under Review
Apply by: 4 October 2024
Position summary
Industry: Distribution, Transport & Logistics
Job category: Others: Transport and Logistics
Location: Johannesburg
Contract: Permanent
EE position: No
Introduction
A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.
Job description
The Driver Supervisor is responsible for driver performance, driver branding, driver supply and client satisfaction
relating to our delivery as a service. This role is pivotal in building trust and loyalty with one of our biggest clients.
Key Responsibilities:
- Driver Performance: Oversee driver performance metrics and identify opportunities for improvement. Collaborate with underperforming Independent Contractors to craft actio plans for improvement, while duly recognising and rewarding top-performing drivers.
- Compliance: Guarantee that drivers meet all quality prerequisites, conducting periodic assessments of drivers in the field and escalating where compliance is not met.
- Reporting: Generate regular reports on Independent Contractor performance and KPIs. Utilise data-driven insights to propose enhancements for Independent Contractor performance and ratings.
- Driver Supply: Daily driver attendance reporting and tracking to ensure SLA is met and coverage is maintained.
- Relationship Building: Build strong relationships with the Plus Legend network as well as client Store Managers and Supervisors to promote a positive working environment between both parties. Effectively collate field reports on existing store processes and adherence thereof
Minimum requirements
- Minimum of Grade 12 certificate
- Own Vehicle (Car)
- Vehicle must be roadworthy and carry the necessary insurances (Comprehensive cover, Third Party Liability)
- Exhibits strong interpersonal, leadership and communication skills.
- Proficiency in problem-solving and conflict resolution.
- A customer-centric approach with a profound comprehension of driver requirements.
- Familiarity with the gig economy or on-demand service platforms and KPIs.
- Proficiency in utilizing communication tools and Google Suite.
- Capability to work both independently and collaboratively within a team.
- Able to use and manipulate data in MS Excel/Google sheets in order to make
- data-driven decisions.
- Flexibility to work occasionally during evenings or weekends to accommodate driver
- schedules or client demands.