Systems Support Specialist: Microsoft Dynamics 365 (Business Central)
Listing reference: cartr_000722
Listing status: Online
Apply by: 11 February 2026
Position summary
Industry: IT & Internet
Job category: Helpdesk and Technical Support
Location: Rosebank
Contract: Permanent
EE position: No
Introduction
Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, is looking for a hands-on Business Systems / ERP Support Specialist to support, enhance, and optimise our Dynamics 365 Business Central and Microsoft 365 environment.
This role is ideal for someone who enjoys improving systems, supporting users, and turning business needs into practical solutions.
Karooooo is one of the largest vehicle telematics companies globally. We continuously strive to innovate and deliver optimal solutions for our clients while maintaining a dynamic, start-up culture. As a Dynamics 365 Business Central Analyst, you will support and enhance our ERP systems, working closely with users and stakeholders to improve processes, data insights, and overall system performance.
Job description
• Support the daily operation of Dynamics 365 Business Central, ensuring system functionality and reliability.
• Design, develop, and implement system enhancements, fixes, and integrations. This includes customizing objects like tables, forms, reports, and EDTs.
• Build and improve integrations with other cloud applications and streamline process flows.
• Use Dynamics 365 data to create custom Power BI reports and enhance our data warehouse.
• Lead efforts to optimize the ERP system, focusing on improving performance, enhancing business processes, and finding opportunities for cost-saving and increased productivity.
• Administer Microsoft 365 users, licenses, access, and security.
• Support IT onboarding and offboarding in collaboration with HR.
• Maintain system master data and assist with audits and compliance.
• Work with global teams, including our partners in various countries, to manage project scope, quality, and timelines to ensure on-time and on-budget delivery.
• Act as the point of contact for IT vendors, managing tickets, licenses, and service issues.
• Provide technical support and training to end users.
• Design, develop, and implement system enhancements, fixes, and integrations. This includes customizing objects like tables, forms, reports, and EDTs.
• Build and improve integrations with other cloud applications and streamline process flows.
• Use Dynamics 365 data to create custom Power BI reports and enhance our data warehouse.
• Lead efforts to optimize the ERP system, focusing on improving performance, enhancing business processes, and finding opportunities for cost-saving and increased productivity.
• Administer Microsoft 365 users, licenses, access, and security.
• Support IT onboarding and offboarding in collaboration with HR.
• Maintain system master data and assist with audits and compliance.
• Work with global teams, including our partners in various countries, to manage project scope, quality, and timelines to ensure on-time and on-budget delivery.
• Act as the point of contact for IT vendors, managing tickets, licenses, and service issues.
• Provide technical support and training to end users.
Minimum requirements
• National Senior Certificate / Grade 12 Matric
• Minimum Diploma or Degree in IT (advantageous)
• Minimum 3 years Hands-on experience with Microsoft Dynamics Business Central 365, including system configuration, user role design, and module deployment.
• Strong knowledge in SSRS report development, Power BI, Power Query and/or Power Automate.
• In charge of troubleshooting issues, solving complex problems, and creating technical documents.
• Ability to manage multiple priorities in a dynamic environment.
• Strong communication and interpersonal skills as you will require to work with users who are non-IT technical background
• Functional support experience preferred.
• Minimum Diploma or Degree in IT (advantageous)
• Minimum 3 years Hands-on experience with Microsoft Dynamics Business Central 365, including system configuration, user role design, and module deployment.
• Strong knowledge in SSRS report development, Power BI, Power Query and/or Power Automate.
• In charge of troubleshooting issues, solving complex problems, and creating technical documents.
• Ability to manage multiple priorities in a dynamic environment.
• Strong communication and interpersonal skills as you will require to work with users who are non-IT technical background
• Functional support experience preferred.